Frequently Asked Questions (FAQ)
Welcome to the Zina Store FAQ page! We are here to answer all your questions and make your shopping experience smooth and enjoyable.
1. Shipping and Delivery Questions
How long does it take to deliver orders?
- Eastern Region: 2 to 3 working days.
- Rest of the Kingdom: 3 to 5 working days.
- GCC countries: 5 to 7 working days.
- Rest of the world: 2-3 weeks.
Can I track my order?
- Yes, once your order has shipped, you will receive an email with a tracking number that you can use to track the status of your shipment.
How much does shipping cost?
- Shipping costs depend on delivery location and order weight. Costs will be displayed during checkout.
2. Product related questions
Are the products original?
- Yes, all of our products are 100% original and imported directly from Korea.
Are the products safe for sensitive skin?
- Yes, we offer products that are suitable for all skin types, including sensitive skin. Please refer to the product details for ingredients.
How do I choose the right product for my skin?
- You can view the product specifications and its suitability for your skin on the product page itself.
3. Payment Questions
What payment methods are available?
- We accept payment via:
- Credit cards (Visa and MasterCard).
- Cash on delivery (for Saudi Arabia only).
- E-wallets like Apple Pay.
Is payment secure?
- Yes, we use encrypted payment systems to ensure the protection of your financial information.
4. Questions about exchange and return
What is the return and exchange policy?
- You can exchange or return the product within 7 days of receiving it, provided that it is in its original condition and unused. For more details, please visit the Exchange and Return Policy page.
Who bears the return costs?
- The customer bears the return costs unless the product is defective or incorrectly shipped.
5. Account and Order Questions
Do I need to create an account to place an order?
- No, you can order as a guest. However, creating an account provides you with an easier shopping experience with order tracking and exclusive offers.
How can I modify or cancel my order?
- You can modify or cancel the order by contacting customer service before the order is shipped.
6. General questions
How can I contact you?
Do you offer specials or discounts?
- Yes, we offer seasonal offers and exclusive discounts. Follow us on social media to stay updated.
Didn't find your answer here?
Feel free to contact us. We are here to answer all your questions!
Thank you for shopping with us at Zenah!
