Return and Exchange Policy - Zina
Welcome to our exchange and return policy!
In our store, your satisfaction is our priority. We strive to provide an enjoyable and easy shopping experience, and we are committed to providing high-quality products. If you need to exchange or return any product, we are here to help you according to the terms and conditions described below, in line with Saudi laws and regulations.
Exchange and return terms
- Replacement and return period :
- You can exchange or return the product within 7 days from the date of receiving the order, provided that the product is in its original condition and unused.
- For defective or faulty products, you can return them within 14 days of receipt.
- Product condition required :
- The product must be in its original condition , unused, and unopened (for skin care and cosmetics).
- The product must be accompanied by the original invoice or proof of purchase.
- Non-returnable products :
- Products that have been opened or used.
- Discounted and clearance products, unless they have a manufacturing defect.
- Products that require specific storage conditions and have been handled improperly.
Replacement and return mechanism
- Contact us :
- You can contact us via email: [email protected] ,
- Please provide the order details (order number, product name, reason for return or exchange).
- procedures :
- Once your return or exchange request is approved, the shipping address for returning the product will be sent.
- The customer bears the shipping and return costs in cases not related to product defects.
- In the event of a manufacturing defect, we will bear the full shipping and return costs.
- Refund :
- The refund will be made using the same original payment method, after checking the condition of the product.
- The refund process may take 3-7 business days depending on the bank or payment gateway procedures.
Compliance with Saudi e-commerce law
- We are committed to implementing all provisions of the Saudi E-Commerce System to protect consumer rights.
- All requests are handled in accordance with applicable terms and conditions to ensure transparency and fairness.
Contact us
- If you have any questions or would like to submit a replacement or return request, you can contact us via:
- Email: [email protected]
- Contact us page on our website.
finally
Your trust in us is the foundation of our success. We are here to ensure your complete satisfaction with your shopping experience with us, and we promise to provide you with the best solutions as soon as possible.
Thank you for shopping with us!
